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Call Center FAQ
What is a typical call centre like?
What is a hosted call center?
What does BPO stand for? What does it mean?
What is the setup cost for a call center?
What is the difference between hosted and sufficient - independent call centers?


What is a typical call centre like?
A Call Center s a place with state?of?the?art telecom and online infrastructure that provide customers complete information and support on a set of products/ services, round the clock, round the year. Call Center are here to stay in business simply because they are the most efficient and economical way to handle customer queries and grievances.
What is a hosted call center?
In a word a hosted call center is a dependent call center on a independent call center. It has no own server and call management software. It has some connection from sufficient independent call center for its agents.
What does BPO stand for? What does it mean?
BPO stands for Business Process Outsourcing. Major corporations in the US and Europe are outsourcing their back office operations to other countries( Mostly in Asia) to save costs. E.g., the employee payroll of a particular company is often maintained in India for employees worldwide. All customer interaction services including call centers are a part of BPO. Call centers may be voice and/or Internet based and are called integrated contact centers.
What is the setup cost for a call center?
Micromaxsoft provides very cheap solution in Bangladesh. It is based on seats or agents. Generally it is based on multiple of eight. It means Micromaxsoft provides call center solution for 8, 16, 24 seats and more also. Up to 24 seat it is beyond in BDT five million. For more information please check the packages of micromaxsoft.
What is the difference between hosted and sufficient - independent call centers?
The basic difference is a hosted call center is a dependent call center and sufficient - ndependent call center is fully independent call center. Hosted call center is dependent on independent call center for connections, as a result thee are no needs to have own server setup for hosted call center. But independent call center must have own server.
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